Overview
If you are having trouble accessing your account, most issues can be resolved by checking a few common settings. Follow the guide below to get back into the portal.
Common Solutions
SMS Code Not Arriving
Wait & Retry: It can take up to 60 seconds for a code to arrive. If it doesn't appear, click "Resend Code."
Signal Check: Ensure your mobile device has a stable cellular connection.
Check Blocked Numbers: Ensure your phone is not automatically filtering messages from short-code senders as spam.
Incorrect Identification Details
ID Number: Ensure you are entering your National ID (Teudat Zehut) without any dashes or spaces.
Phone Number: Make sure you are using the mobile number currently registered in our system.
Browser Issues
Try clearing your browser cache or opening the portal in an Incognito/Private window to rule out extension conflicts.
Still Can’t Log In? Contact Us
If the steps above don't work, we are here to help. You can reach out to our support team through the following methods:
Via Live Chat: You can connect with a human representative directly through the chat widget on our website. Simply type your issue, and one of our agents will assist you in real-time.
Via Email: If you received a system email or are already in contact with us, simply reply directly to that email. Your response will be routed to our support team immediately.
Pro Tip
For security reasons, our support agents will never ask you for the 6-digit SMS code over the phone or via chat. Never share your verification code with anyone.
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